Returns & Exchanges

Returns & Exchanges

Every mjmCREATION product is produced on demand — made specifically for you after you place your order. Because of this, we handle returns and exchanges with care and fairness.

Quality Guarantee

We stand behind the quality of every product. If your order arrives damaged, defective, or significantly different from what was described, we will replace it or provide a full refund at no cost to you. Please contact us within 14 days of receiving your order with photos of the issue.

Print-on-Demand Products

Because each product is produced individually for you, we are unable to accept returns for change of mind, incorrect sizing chosen by the customer, or personal preference. We recommend checking our size guides carefully before ordering.

Apparel Sizing

Detailed size guides are available on each product page. If you are between sizes, we generally recommend sizing up for a relaxed fit. If you receive an item that does not match the size guide measurements, please contact us and we will resolve this promptly.

Digital Products

Due to the nature of digital products, all sales of digital downloads (guides, PDFs, digital resources) are final and non-refundable once delivered.

How to Request a Return or Exchange

Please email us at support@mjmcreation.shop with your order number, a description of the issue, and photos if applicable. We aim to respond within 24–48 hours and will work to resolve any issue promptly.

Refund Processing

Approved refunds are processed within 5–7 business days and returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.